PURCHASING & SHIPPING

I want you to be happy with your new art. If you have any questions, please contact me in advance at hello@trudietaramoulton.art

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variations between browsers, devices and screen settings.

purchasing

  • Payments are taken through Stripe or Paypal in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. I do not store any of your debit/credit card details.

  • You can choose to pay by bank transfer simply by emailing me and I will send you my bank account details. This saves me credit card fees. Please pay immediately as the artwork is marked as sold on the website and unavailable to others upon receipt of your order.

  • If you would like to purchase an original painting over £1000 you are welcome to purchase in stages. As the value of my work grows I understand this can be a helpful option. A 50% deposit is payable to hold your painting . The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this.

    This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Your artwork will be shipped to you once payment is received in full.  Usual shipping costs and return policy will apply.

Shipping

  • Original paintings will be packed and shipped from my studio in Cornwall within 7 working days. Within the UK pieces are sent by courier depending on size and weight.  Most UK deliveries arrive within 3 days from time of shipping. Please allow 10 working days in total.

    If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

  • All prints are made to order and are printed at a specialist lab in London and are typically shipped within 5-6 working days. Within the UK, prints are sent by Royal Mail Special Delivery (next day service) and by courier for overseas orders. Most UK deliveries arrive within 2 days from time of shipping. Please allow 8-10 working days in total.

  • Not at this time unless by prior appointment. Please contact me to discuss your request.

  • Shipping is charged separately and will be detailed in the product description.


    Note: At the current time shipping costs are varying significantly, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.

  • I appreciate this is a high value purchase – and a piece of work I have have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements.

    For example, crating a large painting to ship overseas can be expensive, and so it may be more cost efficient to ship the canvas rolled in a tube direct to your framer for restretching (and framing) locally.

    Since shipping costs for large artworks will need to be quoted individually, please contact me before purchasing at hello@trudietaramoulton.art.

    I will then contact you via email to discuss specialist shipping options before the artwork is despatched. If you buy online first in order to secure the painting the shipping cost will be billed separately by agreement.

  • Yes, I can ship to most countries, although it will take longer to arrive depending on your location.

    Large paintings for International delivery require an individual approach as some paintings need to be crated and this is a bespoke service.

    Please contact me with your details and the piece you would like and I can give you shipping options.

    Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at your expense. I have no control over these charges and accept no responsibility for additional charges.

    Shipping costs contribute towards packing supplies, labour and transit fees.

  • Please feel free to send me a message via the contact page or email me directly at hello@trudietaramoulton.art

Returns

  • I want you to be fully happy with your new artwork so I offer a Buy-Back agreement for paintings that ship within the UK from my studio in Cornwall. If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 30 days.

  • All prints are custom made to the size you request. I don’t hold stock – each print is made for you and so at this time I am unable to offer a refund or return on any prints. Please check the size is as you wish before you place the order.

  • All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.

  • At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.

Phew! I think that covers it all – if you have any further questions please get in touch with me before placing your order.

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